Last updated: 7 July 2024
GDPR-compliant since 25 May 2018
Introduction
Makernaut (VAT: BE1011.071.778) respects your privacy and complies with all applicable privacy laws, including the General Data Protection Regulation (GDPR). This privacy policy explains how we collect, use, store and protect your personal data when you visit our website or use our services.
What data do we collect?
Personal identification data
- First and last name
- Email address
- Phone number
- Postal address (for delivery)
- Billing address
- Company information (if applicable)
Technical data
- IP address
- Browser type and version
- Operating system
- Device type
- Access times and dates
- Pages visited
Project data
- Uploaded 3D files
- Project specifications
- Material preferences
- Order history
- Communication about projects
How do we use your data?
Service delivery
- Processing orders
- Communication about projects
- Delivery of products
- Customer service
Improvement
- Website optimisation
- Service improvements
- Analysis of usage patterns
- Technical support
Legal compliance
- Compliance with legal obligations
- Fraud prevention
- Security of systems
- Dispute resolution
Marketing (opt-in)
- Newsletters
- Product announcements
- Relevant offers
- Technical updates
Legal basis
Contractual necessity
For the provision of our services, the processing of orders and communication about projects.
Legal obligation
For keeping financial records and complying with tax legislation.
Legitimate interest
For website optimisation, fraud prevention and improving our services.
Consent
For marketing communications and the use of non-essential cookies.
How long do we keep your data?
Customer data
Kept as long as you are a customer and for 7 years after the last transaction (legal obligation).
Project files
3D files are kept for 2 years for any reorders, unless you request earlier deletion.
Website data
Analytical data is kept for 26 months. Log files are kept for 1 year.
Marketing data
Until you unsubscribe from marketing communications or delete your account.
Your rights under the GDPR
Right of access
You have the right to know which data we process about you.
Right to rectification
You can have inaccurate data corrected.
Right to erasure
You can request the deletion of your data.
Right to portability
You can receive your data in a structured format.
Right to restriction
You can restrict the processing of your data.
Right to object
You can object to certain processing activities.
Would you like to exercise your rights? Contact us at info@makernaut.be.
How do we protect your data?
Technical measures
- SSL encryption for all communication
- Secure servers and databases
- Regular security updates
- Access control and authentication
- Automatic backups
Organisational measures
- Limited access to personal data
- Employee training on privacy
- Incident response procedures
- Regular security audits
- Data processing agreements
Do we share your data?
We never sell your data to third parties. We only share data with trusted partners who help us provide our services:
Shipping partners
For delivering your orders.
Payment providers
For processing payments.
Cloud services
For hosting and storage of data.
Analytical tools
For website analysis and improvement.
Contact for privacy questions
Makernaut
- VAT: BE1011.071.778
- info@makernaut.be
- +32(0)456/99.08.42
Filing a complaint
Do you have a complaint about how we process your data? You can always contact us. You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA).